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Help: Placing an Order

Checkout Process

As you shop on the Gallery's web site, your orders are collected in a basket. You can review the orders in the basket at any time by clicking  at the top of any page.

When you're ready to complete your order, the checkout process automatically takes you through the following steps:

  1. Select the quantities of prints and merchandise you want to buy.
  2. Select the recipients you will send your order to.
  3. Review your order.
  4. Let us know how you will pay for your order.

See also Buying Prints.

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A high-resolution image will result in a better printed photo than a low-resolution image, if all other factors are equal. If the resolution is too low for the print size you choose, the photo will look fuzzy and indistinct. We recommend that you always use the highest resolution setting on your camera to ensure ideal printing results.

A low resolution warning will appear on any photo that is below the recommended resolution for that size photo slot. You may choose to print prints and merchandise that contain low-resolution images; however, the Gallery is not responsible for the printed quality of these images and will be unable to refund or reprint your order.

Using photos below this recommended resolution may result in printed images that are fuzzy, washed out or pixelated. Keep in mind that the preview images you see on your computer screen do not accurately reflect the quality of the printed photos.

To check the resolution of your photos:
  1. Save your Legacy Photo Book by clicking Save book.
  2. Click My Photos.
  3. Click the album that contains the photo you want to check.
  4. Click the photo you want to check.
  5. The resolution will appear in the left menu.

Learn more about understanding digital image resolution.

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Selecting Quantities and Sizes, Framing and Creating Cards

Order quantities and sizes, framing and cards creation can be adjusted when reviewing the basket contents.

To change order quantities from the basket:

  1. Enter the quantity of each item in the Quantity column.
  2. To quickly select singles or doubles of all prints, use the Express Order checkboxes. By checking singles or doubles, you will receive single or double prints of every print in your order.

To create cards from your prints:

  1. Click Create cards above each print you would like to create cards from.
  2. Browse through our wide selection of cards until you find the card that best fits your print.
  3. Click Create card.
  4. Create your card and review it.
  5. Click Add to Basket.

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Previewing and Editing Your Order

You can preview each print and make changes from the basket.

Express order settings allow you to make the following changes to your prints:

  • Single or double 6 x 4" and 7 x 5" prints.
Advanced print settings allow you to make the following changes to your prints:
  • Click Zoom & Trim to see how your prints will look with Zoom & Trim turned on or off. Zoom & Trim can cause cropping at the edges of your prints because each digital image is enlarged and cropped slightly to fit your selected print size. Note: Turning Zoom & Trim off usually causes white borders on two sides of your prints.
To change Zoom & Trim settings globally for all of your print orders:
  1. Go to My Account >Advanced Print Options.
  2. Select Zoom & Trim Off.

To change Zoom & Trim settings for a specific print in your order:

  1. From the basket, click Adjust cropping under the print that you want to change.
  2. Uncheck Zoom & Trim.

Note: In order to retain the integrity of your photo borders, Zoom & Trim will automatically be applied to your photos when choosing express borders.

To adjust print cropping:
  • From the basket, click Adjust cropping under the print that you want to adjust.
  • Click the plus and minus symbols to zoom in or out. Zoom
  • Click the arrows to move the area of the photo that will be printed. Zoom

Tip: You must have the latest version of Adobe Flash Player installed to use the zoom and move tools. Download the Player here.

Removing Items from Your Order

From the basket, click Remove above the Quantity column for each photo that you want to remove.

To remove all items from the basket:

  1. Click Clear Basket at the bottom of the page.
  2. Click Yes to confirm. If you change your mind, click No, leave my basket alone.
  3. Click Next to continue.

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Selecting Delivery Recipients

The next step in the checkout process displays the names and addresses of all the people you've sent orders to in the past. Click the box next to the name of each recipient to whom you want to send your new order. You can send each order to as many recipients as you like.

Adding or removing recipients
  • To add a new recipient to this order, complete the fields under "Enter a new delivery address:" and click "Next".
  • To remove a recipient from your address book, click "Remove" under the name and address.

Reviewing Your Order Summary

You will have an opportunity to review your order before submitting it.

  1. Verify that your order contents are correct. Click View Order Details to see your order details.
  2. Verify that the delivery information is correct.
  3. To see your order detail, including thumbnails of the prints you are ordering, click View Order Details.
  4. If you have a voucher, enter the code in the field next to Validate.
  5. When you are ready to place your order on our secure server, click Next.

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Using Vouchers, Gift Vouchers, Gift Certificates and Credits

If you have a voucher, enter the code and click Validate.

Note: Carefully review the voucher terms and verify that the discount has been applied to your order before you place your order. The Gallery cannot make changes to orders once they have been placed. If your order is eligible for a discount that is not applied, please contact Customer Service before completing your order.

If you have credits associated with your account that offer a similar discount to a voucher code you entered, the Gallery will automatically apply the discount that expires first. Free print and delivery credits are automatically subtracted from the total.

If you have a received a Gift Certificate you can claim the gift code as a credit into your account and use it during the checkout. You will have to enter the code and click "Validate".

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Selecting a Payment Type

Each time you place an order through the Gallery, it is processed through our secure server.

The Gallery accepts credit cards, debit cards and PayPal as forms of payment.

To pay using your credit or debit card:

  1. Select Credit / Debit Cards as payment type.
  2. Enter your credit/debit card information. Do not include spaces between numbers.
  3. Enter your credit/debit card invoice address.
  4. When you have verified that all of your card and invoice address information is correct, click Complete Order to complete your order. Credit card verification can take up to 1 minute.

To pay using PayPal:

  1. Select PayPal as payment type.
  2. Click Continue to PayPal. You will be forwarded to the PayPal website where you can sign into your existing PayPal account or create a PayPal account if you don’t already have one.
  3. When you have verified that your PayPal payment method and ship to address information is correct, click Continue to return to the Gallery site.
    Note: The Ship to address in your PayPal account is your PayPal default shipping address. This may not reflect the shipping address that you have entered on the Gallery site. If the addresses differ, there's no need to update the address in your PayPal account. The order will be shipped to the shipping address that you provided on the KODAK Gallery website.
  4. Click Complete Order to complete your order.
For any specific PayPal questions please visit the PayPal Help Center.

When your order is complete, you will see the order confirmation page with your order number and delivery information. Please print this page for your records; it cannot be bookmarked. We will also send you an order confirmation email.

Please note that “Global Collect B.V.” will be listed as collecting company on your bank/credit card statement for this transaction. If you experience any issues with your order please contact our Customer Service.

Order Historyand click Reorder under the order you would like to reorder.

To continue shopping or viewing photos on the Gallery, click Continue Shopping.



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Viewing Your Order History

Your order history is a complete list of the orders you have placed with the Gallery in the past 365 days.  You must have a Gallery account to view your Order History.

Note: If you are a Gallery guest, please click the Order Details link within your Gallery order confirmation email to check the status of your most recent order.

To access your order history:

  1. Click My Account.
  2. Click Order History.

Your order history will display your:

  • Order ID number
  • Order date
  • Order status
  • Order total
  • Tracking number (if you selected a traceable delivery type)

To reorder the entire contents of a previous order, click Reorder.

To return an order, click Return Order.

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Reordering a Previous Order

To resend the entire contents of a previous order to yourself or other friends:

  1. Click My Account>Order History.
  2. Find the order that you want to reorder by using the View orders from: dropdown menu.
  3. Click View Details to see all the items in the order.
  4. Click Reorder.
  5. The basket will be filled with the same items you selected in your earlier order. From the basket, you can change the quantities and sizes of the items in your order, frame your prints, create cards and add new recipients prior to checking out.

About Secure Online Transactions

The privacy of your information is very important to us. To ensure the security of your online transaction, the Gallery's payment pages encrypt data using Secure Sockets Layer (SSL). SSL technology, the industry-standard method for protecting web communications, was developed by Netscape Communications Corporation. The SSL security protocol provides data encryption, server authentication and message integrity. Because SSL is built into all major browsers and web servers, this security is automatic.

View our Privacy Policy.

Back to top

Still can't find what you're looking for? Please email Customer Service with any questions you may have.

Help: placing an order

Checkout process

As you shop on the Gallery's web site, your orders are collected in a basket. You can review the orders in the basket at any time by clicking  at the top of any page.

When you're ready to complete your order, the checkout process automatically takes you through the following steps:

  1. Select the quantities of prints and merchandise you want to buy.
  2. Select the recipients you will send your order to.
  3. Review your order.
  4. Let us know how you will pay for your order.

See also "Buying Prints".

Back to top

Selecting quantities and sizes, framing and creating cards

Order quantities and sizes, framing and cards creation can be adjusted when reviewing the basket contents.

To change order quantities from the basket:

  1. Enter the quantity of each item in the Quantity column.
  2. To quickly select singles or doubles of all prints, use the Express Order checkboxes. By checking singles or doubles, you will receive single or double prints of every print in your order.

To create cards from your prints:

  1. Click "Create cards" above each print you would like to create cards from.
  2. Browse through our wide selection of cards until you find the card that best fits your print.
  3. Click "Create card".
  4. Create your card and review it.
  5. Click "Add to Basket."
Back to top

Low resolution warning

A low resolution warning will appear on any photo that is below the recommended resolution for that size photo slot. You may choose to print prints and merchandise that contain low-resolution images; however, the Gallery is not responsible for the printed quality of these images and will be unable to refund or reprint your order.

Using photos below this recommended resolution may result in printed images that are fuzzy, washed out or pixelated. Keep in mind that the preview images you see on your computer screen do not accurately reflect the quality of the printed photos.

Here are some sample images that show possible distortions that may occur if you use images below the recommended resolution:
About recommended resolution About recommended resolution
To check the resolution of your photos:
  1. Save your Legacy Photo Book by clicking "Save book".
  2. Click "My Photos".
  3. Click the album that contains the photo you want to check.
  4. Click the photo you want to check.
  5. The resolution will appear in the left menu.

Learn more about understanding digital image resolution.

Learn about sizing images to aspect ratios.

Back to top

Previewing and editing your order

You can preview each print and make changes from the basket.

Express order settings allow you to make the following changes to your prints:

  • Single or double 6 x 4" and 7 x 5" prints.
Advanced print settings allow you to make the following changes to your prints:
  • Click Zoom & Trim to see how your prints will look with Zoom & Trim turned on or off. Zoom & Trim can cause cropping at the edges of your prints because each digital image is enlarged and cropped slightly to fit your selected print size. Note: Turning Zoom & Trim off usually causes white borders on two sides of your prints.
To change Zoom & Trim settings globally for all of your print orders:
  1. Go to "My Account" > "Advanced Print Options".
  2. Select "Zoom & Trim Off".

To change Zoom & Trim settings for a specific print in your order:

  1. From the basket, click "Adjust cropping" under the print that you want to change.
  2. Uncheck "Zoom & Trim".

Note: In order to retain the integrity of your photo borders, Zoom & Trim will automatically be applied to your photos when choosing express borders.

To adjust print cropping:
  • From the basket, click "Adjust cropping" under the print that you want to adjust.
  • Click the plus and minus symbols to zoom in or out. Zoom
  • Click the arrows to move the area of the photo that will be printed. Zoom

Tip: You must have the latest version of Adobe Flash Player installed to use the zoom and move tools. Download the Player here.

Back to top

Removing items from your order

From the basket, click "Remove" above the Quantity column for each photo that you want to remove.

To remove all items from the basket:

  1. Click "Clear Basket" at the bottom of the page.
  2. Click "Yes" to confirm. If you change your mind, click "No, leave my basket alone".
  3. Click "Next" to continue.
Back to top

Selecting delivery recipients

The next step in the checkout process displays the names and addresses of all the people you've sent orders to in the past. Click the box next to the name of each recipient to whom you want to send your new order. You can send each order to as many recipients as you like.

Adding or removing recipients
  • To add a new recipient to this order, complete the fields under "Enter a new delivery address:" and click "Next".
  • To remove a recipient from your address book, click "Remove" under the name and address.
Back to top Back to top

Including a personal message

Each time you order prints, we enclose an index print with your order. When you send a photo as a gift, you can include a short personal message on the bottom of the index print. Merchandise without photos does not include index prints.

To include a personal message to each recipient on your list:

Once you have selected a delivery speed, enter a personal message in the "Optional Message" field. (Leave the field blank if you do not want to include a personal message with the delivery).

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Reviewing your order summary

You will have an opportunity to review your order before submitting it.

  1. Verify that your order contents are correct. Click "View Order Details" to see your order details.
  2. Verify that the delivery information is correct.
  3. To see your order detail, including thumbnails of the prints you are ordering, click "View Order Details".
  4. If you have a voucher, enter the code in the field next to "Validate".
  5. When you are ready to place your order on our secure server, click "Next".
Back to top

Vouchers, gift vouchers, prepaid cards and credits

If you have a voucher, enter the code and click "Validate".

Note: Carefully review the voucher terms and verify that the discount has been applied to your order before you place your order. The Gallery cannot make changes to orders once they have been placed. If your order is eligible for a discount that is not applied, please contact Customer Service before completing your order.

If you have credits associated with your account that offer a similar discount to a voucher code you entered, the Gallery will automatically apply the discount that expires first. Free print and delivery credits are automatically subtracted from the total.

Back to top

Selecting payment type

Each time you place an order through the Gallery, it is processed through our secure server.

The Gallery accepts credit and debit cards as forms of payment:

  1. Enter your credit card information. Do not include spaces between numbers.
  2. Enter your credit card invoice address.
  3. When you have verified that all of your credit card and invoice address information is correct, click "Place Order" to complete your order. Credit card verification can take up to 1 minute.

When your order is complete, your order number and delivery information will appear on the order confirmation page. Please print this page for your records, as it cannot be bookmarked. We will also send you an order confirmation email.

To reorder the same order and have it sent to additional recipients, go to "Order History" and click "Reorder" under the order you would like to reorder.

To continue shopping or viewing photos on the Gallery, click "Continue".

Back to top

Order history

Your order history is a complete list of the orders you have placed with the Gallery in the past 365 days.  You must have a Gallery account to view your Order History.

Note: If you are a Gallery guest, please click the Order Details link within your Gallery order confirmation email to check the status of your most recent order.

To access your order history:

  1. Click "My Account".
  2. Click "Order History".

Your order history will display your:

  • Order ID number
  • Order date
  • Order status
  • Order total
  • Tracking number (if you selected a traceable delivery type)

To reorder the entire contents of a previous order, click "Reorder".

To return an order, click "Return Order".

Back to top

Reordering a previous order

To resend the entire contents of a previous order to yourself or other friends:

  1. Click "My Account" > "Order History".
  2. Find the order that you want to reorder by using the "View orders from:" dropdown menu.
  3. Click "View Details" to see all the items in the order.
  4. Click "Reorder".
  5. The basket will be filled with the same items you selected in your earlier order. From the basket, you can change the quantities and sizes of the items in your order, frame your prints, create cards and add new recipients prior to checking out.
Back to top

Secure online transactions

The privacy of your information is very important to us. To ensure the security of your online transaction, the Gallery's payment pages encrypt data using Secure Sockets Layer (SSL). SSL technology, the industry-standard method for protecting web communications, was developed by Netscape Communications Corporation. The SSL security protocol provides data encryption, server authentication and message integrity. Because SSL is built into all major browsers and web servers, this security is automatic.

View our Privacy Policy.

Back to top

Still can't find what you're looking for? Please email Customer Service with any questions you may have.

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